About Premium Medical Home

At PMH, your care is directed by board certified Internal Medicine specialists who are active staff members at local hospitals.  The doctors are knowledgeable about the larger medical community and have served in leadership positions.  Years of experience complement rigorous training.  And personal knowledge to benefit their patients ranges from the minor (which hospital room is larger or has the best view) to the major (which cardiac surgeons have performed reliably over the years).  At PMH, we believe medical services are better when backed up by experience, training, education, and service. 

Your Premium Medical Home welcomes, values, and honors you as a patient.

In your PMH physician’s office, we focus on offering unhurried, respectful, punctual, and personalized appointments. We want you to feel at home in our office.  While medical services can be outlined in detail in your medical records, your experience cannot be written down – it is built on a personal relationship with your physician through continuity of care enabled by expertise, experience and personal attention.  We’re committed to comprehensive, integrated high-quality health care.  If a specialist is required, your PMH physician will personally refer you to a specialist that he knows. If you are in the hospital, your PMH physician will in most cases see you to promote your best interests. We are focused on YOU, the patient. 

This experience of having your personal physician attend to your needs when you are sick, whether in the office or selected hospitals and long-term care facilities, is the cornerstone of Premium Medical Home.

For a PMH Subscriber, the patient-physician relationship goes beyond the office and medical facilities.  Your PMH Subscription strengthens your connection with your doctor, adding new communication tools to keep you and your doctor on the same page 24/7, 365 days a year.
PMH Subscribers receive the following:

• email interaction
• text message communication
• cell phone access
• prescription refills at your convenience, wherever you are, at home or on the road
• private quarterly medical news written by Dr. Allan Kelly and Dr. Robert Kelly for PMH subscribers with reports of health news, recommendations for prevention and ways to achieve and maintain good health.  

Your PMH Subscription represents a streamlined, simplified system that assures communication access by a variety of means, around the clock.  As a PMH Subscriber, you gain a ‘Quality of Life’ experience that complements your ‘Quality of Care’ already in place. It’s just like having a doctor in the family. Such an experience is a premium worth paying for.

Value and affordability also are important beyond a specific medical service.  Insurance pays for specific medical services described by CPT codes (Current Procedural Terminology, designed to communicate with insurance companies).  But what if you want more?   VIP, concierge practices and executive physicals often charge thousands of dollars.  At PMH, we believe that the charges for the added value of a premium experience should be lower and affordable for practically everyone. Our Premium Medical Home is about the doctor-patient relationship and experience.  We believe a Premium Medical Home is valuable and affordable, a good value for people of any income.

In your Premium Medical Home, we provide you with expert medical care, whether you’re in the office, hospital, emergency room, or nursing home.  We also work with your insurance efficiently.  Your insurance is important to you; we work within that model and honor it.

In the past, phone calls and prescription refills were billed as separate charges directly to the patient.  These “à la carte” charges ranged from $10 to $100 each. To give patients the freedom to interact with the doctor when needed, without worrying about incurring additional charges, we created the annual PMH Subscription package.

As a PMH Subscriber, you receive an enhanced patient/doctor experience in a cost-effective way.  Listed services are covered by a single annual fee:

• phone calls
• text messages
• direct cell phone access
• email
• private quarterly medical news subscription

For PMH Subscribers, it’s like having a doctor in the family.  With an affordable PMH Subscription, you don’t have to be rich to be a Very Important Patient – a premium worth paying for.

In our practice, our small office environment offers a number of conveniences, such as front door parking, walk-in appointments with your physician when needed, and the ability to talk on the phone to a real person right away.  Patients can expect prompt attention, can book appointments for the same or next day if necessary, and know their questions will be answered personally. Your time is respected.  In your Premium Medical Home, when you need the doctor’s services, we will respond.

For a PMH Subscriber, trust and peace of mind extend outside the office walls.  PMH Subscribers can expect:

• the comfort and freedom of direct interaction
• enhanced communications
• connection across all platforms of care

When you have a question about your health, you want timely answers, with a prompt and personal response from your physician; for PMH Subscribers, it’s part of the package.  An annual PMH Subscription buys the added convenience of a first-class concierge experience at an affordable cost.  With a PMH Subscription, convenience is a premium worth paying for.

In the PMH practice, your primary care physician is available not only in case of emergencies or illnesses, but also for wellness. Good health begins not with diagnosis and treatment, but with maintaining your health from day to day.  Premium Medical Home wellness planning and recommendations for a healthy lifestyle promote good health and staying out of the doctor’s office!  We’re committed to helping you attain your best health through detailed, personal preventive care.  Studies show that a stable and trusted doctor-patient relationship leads to better health outcomes, so we focus on working with you to maintain strength and vigor and prevent disease through individualized attention to history and lifestyle habits---the most important way you can achieve or protect good health.

So why get an “executive physical” from another doctor who won’t be there beyond that appointment? Come to your Premium Medical Home where we know you, and we take the time you need for review, testing or physical examination. Your PMH physician provides executive-level physical examinations, wellness care, and a tabulated personal medical record --- our tool that organizes your medical history to help keep you at your healthiest and have the data to show it. This functions as your annually-updated record book and medical history documentation.  Your PMH doctor’s knowledge of your medical data is helpful in emergency situations that might arise. We’ll be there when you need help.

As a PMH Subscriber, prevention and enhanced wellness communications and planning recommendations are available to you when and where you need them:

• in town
• traveling
• by phone
• email
• text message

PMH@Home, the PMH Newsletter available only to PMH Subscribers, will also focus on effective, proven prevention strategies. Your PMH Subscription extends preventive care, a premium worth paying for.

In the PMH practice, your physician puts a premium on a private, direct relationship with you, the patient.  Around the country, practice changes demonstrate that doctors and patients---not giant third-party agencies ---can best build dynamic, satisfying, and successful experiences. This direct, two-party relationship is the basis of our practice.

Third parties should not take center stage in the medical experience. While ‘current procedural terminology’ (CPT) provides the codes that describe your healthcare services for insurance purposes, patients know that their medical experience can’t be codified. How do you code comfort, convenience and peace of mind?  When you need counsel about your health or guidance and treatment in an emergency, you need a trusted physician, not a bureaucratic third party. We are reaffirming the central role of direct connection between the patient and his or her doctor. Loyalty to the interests of patients is an essential trust central to the patient-physician relationship. Your Premium Medical Home emphasizes the value of that relationship.

Your physician knows the value of thinking about patient problems and talking to patients in an unhurried, undistracted manner. Your PMH physician is always happy to hear from you when you call. His priority is timely, thorough attention whenever he sees you in the office, in the hospital, at a nursing home, or in the emergency room.  Such are the qualities of your Premium Medical Home. It’s like having a doctor in the family.

As a PMH Subscriber, you are given the tools to make this relationship stronger, including increased communications tools to connect all parts of the experience through  access 24 hours a day, 365 days a year.  The enhanced communications package offered only to PMH Subscribers facilitates a better relationship between patient and doctor. Our goal is comfort and convenience, efficiency, and consistency. An even better direct relationship is a premium worth paying for.

In our Premium Medical Home practice, we optimize practice size for your convenience, comfort and an even more direct doctor-patient relationship. Such a practice configuration assures this environment, like having a doctor in the family.

A smaller practice means forgoing increased business based on volume.  It means deciding to place more value on each patient’s time.  Many doctors and patients alike experience a sense of chaos in their medical care, whether in the emergency room or even in a busy clinic.  Often patients experience long waits and, at times, a feeling of anonymity.

By restricting practice size, Premium Medical Home values and acknowledges each person’s time, individuality, and comfort.

For a PMH Subscriber, our small professional office will be more consciously designed for patient comfort and convenience.  Subscribers will have preference within an optimally-sized practice.  When you invest in the PMH Subscription package, you receive convenient communications, preferential accessibility, and the trust that comes with having a personal physician who is like family.  Being part of a small professional practice is a premium worth paying for.