About the Practice
When You Visit Our Office
You will be greeted by Dr. Kelly’s staff when you arrive at the office. Please introduce yourself and tell them the reason for your visit. If it is your FIRST APPOINTMENT with us, you will be asked to complete medical history and patient information forms. At SUBSEQUENT VISITS we will often ask you to complete a Visit Questionnaire. Please tell us of any telephone, address, or insurance changes.
You may need medical advice after hours. Call the office (817.334.0003), and if no one is there our message will give you Dr. Kelly’s contact numbers.
Dr. Kelly's office is open from 9 a.m. to 5 p.m., Monday through Friday. Feel free to phone or stop by our office to schedule an appointment. Generally, we will see patients who are sick on the day they call for help. Routine appointments should be scheduled in advance.
(back to top)
On weekends, Dr. Kelly may share calls with other physicians who will be available to help you if needed. In the event that you are unable to reach Dr. Kelly or the physician on call, you should go to the Emergency Room at Baylor All Saints Hospital or Texas Health Resources (Harris Methodist Hospital) in Fort Worth for immediate care if you are ill or need advice or help. (back to top)
If at all possible, discuss routine medical issues with us during regular office hours. However, as a patient of this office, YOU MAY CALL THE DOCTOR 24 HOURS A DAY for a telephone consultation. PMH Subscribers have a special hotline to connect with Dr. Kelly at all times. Learn more at www.PremiumMedicalHome.com (back to top)
Hospital and Nursing Home Affiliation
Should hospitalization be necessary, Dr. Kelly has staff privileges with Texas Health Resources (Harris Methodist Fort Worth Hospital) and Baylor All Saints Hospital, Dr. Kelly cares for his patients at Stonegate Nursing Center, The Stayton, and selected nearby nursing homes or rehabilitation facilities. (back to top)
Recommended Medical Evaluation
Patients with chronic disease or those who are on prescription medication should generally see the doctor every 6-12 months. Patients with acute illness should see the doctor as needed and advise the office if the illness does not resolve as expected. Patients seeing consultants (or other physicians) should follow that doctor's advice and request that reports be sent to Dr. Kelly's office. Finally, Dr. Kelly encourages all adults to consider a regular appointment for individualized preventive care, or check-up. (back to top)
PREVENTIVE CARE: Why is it important?
Although you may see us for a specific reason, Dr. Kelly also wants to take time to address other symptoms or concerns and to address preventive health issues, when appropriate.
Dr. Kelly recommends a PREVENTIVE CARE EXAM in order to:
detect conditions that could cause future medical problems
schedule/review age-appropriate testing for prevention, screenings and vaccinations
review family and social history that could guide preventive health measures
Dr. Kelly uses the guidelines of the United States Preventive Services Task Force and/or the American Cancer Society in planning your annual check-up.
Preventive health services and procedures may not be covered by your insurance. Charges for preventive health services and procedures vary based on the service provided. (back to top)
Understanding Your Healthcare Recommendations
Your medical issues will be reviewed and summarized during your office visit or telephone consultation. However, there is much more you can and should do. Special interest groups such as the American Diabetes Association www.diabetes.org can be a great help. Web sites contain much pertinent information, www.Mayoclinic.com or www.Medscape.com . Newspapers will also publish important information relative to your health and well-being. New information or questions you have are an important part of your doctor's office visits. Dr. Kelly encourages learning about your health and treatment in concert with doctor-patient communication. It's always OK to bring articles or concerned family members to your appointments.
DR. KELLY PROVIDES HIS PATIENTS WITH PERSONAL, ATTENTIVE, AND EFFECTIVE CARE, PROMOTING THE DOCTOR-PATIENT RELATIONSHIP AND HEALTHY LIVING. (back to top)
For your convenience, we will file HEALTH INSURANCE CLAIM forms for you. Remember that health insurance is your benefit and we may need your cooperation in making sure that claims are properly filed. You will receive statements showing charges and payments on your account. You will be responsible for unpaid balances once your insurance company has responded and any adjustments have been made. We request that all balances be paid within 30 days of statement unless prior arrangements are made.
Please note: You may be asked to sign a waiver for services that may not be covered by insurance. Services known to be non-covered will not be billed to your insurance plan but will be billed directly to the patient. (back to top)
A Note About Insurance
You will be responsible for portions of your health care not covered by insurance. For example, certain vaccinations, preventive examinations, telephone consultations, completion of medical forms, and screening tests are not covered by most insurance plans. We have extra charges for emergency and walk-in appointments and other convenience services. Please let us know if you do not wish to receive such treatments or tests, and we will discuss the options.
Some other services are not always covered by insurance, such as detailed telephone consultations, lab handling in the office, special forms, reports, or summaries, and medical record copies. Charges for these services vary, but generally range from $10 to $100 per occurrence. Additionally, if you are unable to keep scheduled appointments and fail to notify the office, you may be subject to a missed appointment charge that will not be covered by your insurance. Your PMH subscription will cover most of these fees. (back to top)
When you come in for your appointment, you will be asked to complete a Visit Questionnaire. Please include the issues you want to discuss with Dr. Kelly or the nurse. Be as specific as you can, and feel free to bring notes with you to help you remember. It is also important that you know the names and dosages of all medications, vitamins, and other supplements you may be taking. Sometimes it is best just to bring the bottles with you. This information is helpful in addressing the nature of your visit. We ask all patients to bring a written list of their prescription medications.
At the end of your visit Dr. Kelly or the staff will review recommendations, medications, and expected course of treatment. If you are uncertain or confused about any of your instructions, please ask for clarification.
It is your responsibility to follow directions, schedule both routine and follow-up visit, and see consulting physicians, if recommended. Also, please keep us informed of any changes of address, phone number, or insurance coverage. Notes made ahead of time listing medical problems and concerns are desirable.
Please notify us of any SYMPTOMS WHICH PERSIST or do not follow the course described by your doctor. Failure to bring such symptoms to our attention or to keep follow-up appointments could have unforeseen adverse effects. Always let the doctor know of any new or unexpected symptoms or problems.
It is our responsibility to inform you of TEST RESULTS. You will be informed either by mail or by telephone within one week of the test (two weeks for biopsy results). If you do not hear from us within these time-frames, please call the office to inquire about test results. (back to top)
Just as it is important for us to be fully informed, it is important that you understand the issues related to your healthcare. Any questions and uncertainties about your medical problem should be explained to your satisfaction, even if this requires additional telephone consultation or appointment time. Dr. Kelly asks that you keep a list with names and dosages of all your prescription medicine.
Learn as much as you can about your medical problems and prescriptions. Local libraries, bookstores and your pharmacists have many resources. The Internet is also very useful, especially websites such as www.medscape.com, www.texashealth.org, www.ama-assn.org, or www.mayoclinic.com. If you learn something from your own reading or news reports or conversations which concerns your illness or treatment, call or come in to assess how it may apply to you. (back to top)
PLEASE PLAN AHEAD so you do not run out of your medication. Learn the names and dosages of your medications and their uses. We will address your refill requests and new prescription requests during office or hospital visits. Prescription refills which require reviewing the medical record separate and apart from an office visit are considered convenience services, so we encourage you to make sure all refills are addressed during your appointment. Finally, we are available for convenience refills on nights and weekends and if you are out of town. Call the office, and we will take care of your requests. (back to top)
Fees (Time and the Use of the Office)
Services not covered by health insurance will be billed directly to patients. Your PMH subscription will cover the convenience of most medication refills, emails, text messages, enhanced cell phone communication and our quarterly PMH@HOME newsletter. (back to top)